5

I do enjoy the rewards of being a car club member at John's Automotive! I actually left John"s Auto and I didn't have to get my card out to pay the bill. It was all covered by my Car Club membership. It pays to be loyal customer at John"s Automotive. I have received excellent care car!

5

They really treated me like an equal, not some woman who doesn't know about cars! I got nothing but kindness and respect from them and would recommend them to anyone I know!

5

Fixed air conditioner fast and courteous service

5

Excellent, honest service! John's is completely out of my way on the other side of town, but I chose to take my vehicles there because I can trust their work!

5

"Great place to take your vehicle if you are looking for trust worthy service at a very competitive price. The staff is reliable, honest, prompt, and most importantly, knowledgeable. I have serviced my car here several times now and will continue to come back in the future because of their quality service and friendly atmosphere.”

1

I had an awful experience at John's Automotive. I had a check engine light come on and the engine started vibrating in an unusual way. The one thing positive I can say is that they said they could look at it that same day, but the rudeness, and overcharge I received for a inaccurate diagnostic is inexcusable. When I was called and told initially that 2 of my 4 cylinders had misfires so I would need to replace 2 coils and 2 spark plugs, I was shocked at the $594 total, but figured I had no choice, and consented. Within 5 minutes I called back and left a voicemail, then showed up in person right after to tell them to hold off because I decided I would buy the parts and do it myself. Bob, was very rude to me, acting as though they were doing me a favor by diagnosing the problem and I should pay them to fix it, even though, at that point, they hadn't yet done anything besides the diagnostic and then went on lunch. I politely said I would pay the diagnostic, but would do it myself. He angrily said he would leave a note on my account so I would be refused service if I called again. When I picked up my car after their lunch, I was again surprised by a $120 diagnostic charge, but quietly paid without raising a complaint. I immediately went to Autozone and requested an OBD2 check engine light diagnostic, which Autozone didn't charge for, and they found 3 cylinder misfires, not 2. I bought 4 coils and 4 spark plugs for $215 (Johns said 2 of each was $317 for parts) and when I removed the old coils and plugs found that this other coil and plug, in the number 2 slot, (the one John's missed on their $120 diagnostic) was in the worst shape. If I hadn't decided to do the work myself, I would've spent a lot more money, especially because after John's fixed just 2 coils and plugs, the 3rd would've turned the check engine light back on, then they would've wanted to charge another overpriced diagnostic and repair service. To be rude to a paying customer when I politely refused the additional service quoted, and then overcharge for an inaccurate diagnosis, is bad business. If I thought they would care, I would ask for a refund. Finally, I have pictures of the diagnostic printout and receipt to verify I was a customer. Don't let this happen to you.

5

We have had several serious issues with our very old Chrysler minivan and both times John's Automotive has exceeded our expectations. Most recently I had to drop it off unexpectedly due to a blinking engine light and they still had it evaluated and fixed within a few hours...I didn't even have an appointment! Great follow up from the owner as well.

5

Always friendly and dependable.

5

Always friendly, professional, helpful and affordable service!

5

Best service in the Cedar Rapids area. Bob and Al provide exceptional customer experiences backed by knowledable technicians who get it right the 1st time. My vehicles do not get serviced anywhere else.

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