5

We were several hours into a road trip with our four young kids, with several more hours to go, when we started hearing an awful noise while braking and when we started moving again. We spent the night in Cedar Rapids and then started calling places early in the morning to see if there was any way we could get the problem fixed and get back on the road. John’s automotive told us to come over as soon as we were ready and that they would squeeze us in to see what was wrong with the van. Al even gave us directions on how to get there because there was a bunch of road construction going on around them. It turned out that the people who had recently replaced our brakes didn’t properly tighten the bolts and we lost one of them somewhere along the way. The staff at John’s Automotive went out of their way to get the special order part from a local dealership that was across town; after seeing if they happened to have the part at the hardware stores close by in an effort to get us back on the road sooner. The technician also showed us exactly what happened, why we were hearing the awful grinding noise, and even double checked all of the other tires to make sure everything was properly tightened. Al went out of his way to give us suggestions on things to do with our kids (close restaurants, pet shop, park, etc.) and turned the tv in the waiting area to a kids channel while we got an update on our vehicle. I would 1,000% recommend this place! I can’t thank them enough for everything they did for us.

5

friendly, honest service. feel they treat you as if you are one of family

5

I'd highly recommend John's. Always have had a postive experience.

5

Bob and Al are great! I got a little too ambitious one weekend and thought I could replace my front suspension myself...long story short ended up towing my truck to John's after being referred by a friend. I called them first thing Monday morning, explained my story and Bob told me they were booked all day but would try to fit me in. I got a cool text at 11 AM with a link to my truck's 35 point inspection that include pictures of my fluids compared to clean, air filter, and parts I knew needed to be repaired... My biggest fear was some mechanic telling me I needed multiple things fixed that I knew didn't so huge relief. I then gave them a call during lunch and spoke to Al, the price he quoted was a little higher than expected but after discussing with Al I decided to go through and have them fix my truck... I was sold by Al's knowledge, transparency and pride he takes on his shop's work. Al told me he would have my truck done before the end of the day Tuesday. I honestly thought I wouldn't get my truck back until Wednesday at the very earliest and probably would have if I went elsewhere. Tuesday, I called Al just before noon expecting him to tell it would be ready at... Al said my truck was all ready for me to pick up! WOW! I had a friend drop me off and ended up shooting the sh*t with Al for 20 minutes just talking about bad experiences with mechanics and cars. If you want great, quick and reliable work done go to John's, you won't regret it! They'll tell you upfront they aren't the cheapest shop in town but they use quality parts, stand by their work and take pride in their shop. I've been living in Cedar Rapids for three years now and was still trying to find a reliable mechanic... I think I've found them! Thank s again guys, I couldn't be happier!

5

5

Wonderful experience and will definitely be bringing my vehicle back. From the friendly and courteous staff, to keeping me informed and part of the decision making process for the vehicle, it was all around an excellent experience. I felt comfortable driving away knowing my car was well taken care of!

5

John’s is always fast and HONEST service. I won’t take my vehicles anywhere else.

5

Always excellent service. The staff is very knowledgeable and friendly.I know they will always be able to diagnose any problems I have. I am treated like family.

5

Was in town when an oil change was due, had them check my brakes as well. Turns out they needed replacing, and soon!!! They squeezed me in before I had to leave town. Wonderful team and establishment.

5

I had a complicated situation with a major engine problem mixed with ‘playing’ a lot with an extended warranty company. With John’s patience and hard work and research with both me and the warranty company, the end result was beautiful and flawless. They have definitely acquired a new long term customer!

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