1

I had an awful experience at John's Automotive. I had a check engine light come on and the engine started vibrating in an unusual way. The one thing positive I can say is that they said they could look at it that same day, but the rudeness, and overcharge I received for a inaccurate diagnostic is inexcusable. When I was called and told initially that 2 of my 4 cylinders had misfires so I would need to replace 2 coils and 2 spark plugs, I was shocked at the $594 total, but figured I had no choice, and consented. Within 5 minutes I called back and left a voicemail, then showed up in person right after to tell them to hold off because I decided I would buy the parts and do it myself. Bob, was very rude to me, acting as though they were doing me a favor by diagnosing the problem and I should pay them to fix it, even though, at that point, they hadn't yet done anything besides the diagnostic and then went on lunch. I politely said I would pay the diagnostic, but would do it myself. He angrily said he would leave a note on my account so I would be refused service if I called again. When I picked up my car after their lunch, I was again surprised by a $120 diagnostic charge, but quietly paid without raising a complaint. I immediately went to Autozone and requested an OBD2 check engine light diagnostic, which Autozone didn't charge for, and they found 3 cylinder misfires, not 2. I bought 4 coils and 4 spark plugs for $215 (Johns said 2 of each was $317 for parts) and when I removed the old coils and plugs found that this other coil and plug, in the number 2 slot, (the one John's missed on their $120 diagnostic) was in the worst shape. If I hadn't decided to do the work myself, I would've spent a lot more money, especially because after John's fixed just 2 coils and plugs, the 3rd would've turned the check engine light back on, then they would've wanted to charge another overpriced diagnostic and repair service. To be rude to a paying customer when I politely refused the additional service quoted, and then overcharge for an inaccurate diagnosis, is bad business. If I thought they would care, I would ask for a refund. Finally, I have pictures of the diagnostic printout and receipt to verify I was a customer. Don't let this happen to you.

5

We have had several serious issues with our very old Chrysler minivan and both times John's Automotive has exceeded our expectations. Most recently I had to drop it off unexpectedly due to a blinking engine light and they still had it evaluated and fixed within a few hours...I didn't even have an appointment! Great follow up from the owner as well.

5

Always friendly and dependable.

5

Always friendly, professional, helpful and affordable service!

5

Best service in the Cedar Rapids area. Bob and Al provide exceptional customer experiences backed by knowledable technicians who get it right the 1st time. My vehicles do not get serviced anywhere else.

1

Never fixed original reason for taking truck here, brakes... 2 appointments and $2600 later including 1 part they noticed could be bad thru computer but no mention of that or fixed prior to it breaking on me on the interstate. Talked down to rudely by owner. Always a week out to get my truck in yet others they'll tell same day service.

5

Great service amazing customer care best place in Cedar Rapids

5

I, too thought I had tranny issues... the guys diagnosed some bad plugs. At 212,000 miles I'm not looking to keep her like new but Bob worked fast, kept me informed all day and they gave the 'ol girl a tune up. Runs like new again. Honest and reliable... thanks Bob, Al and the guys!!!

5

I thought I had a transmission problem and took it to Johns. It ended up being a bad plug on the #4 cylinder. The problem was diagnosed very quickly and I ended up getting a complete tune up and my F150 runs great! I took it in @8:00 and had it back by 1:00 pm. Al the service manager knows what he's doing and I appreciate the great service. '

5

Was in CR working today and stopped for gas. Truck wouldn't start. Did a Google search and John's came up. Called them and 20 minutes later the two truck was there and soon after I had a new starter and on my way again. They didn’t know me from Adam and to give my that kind of service was unbelievable. Great job guys!

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