We were several hours into a road trip with our four young kids, with several more hours to go, when we started hearing an awful noise while braking and when we started moving again. We spent the night in Cedar Rapids and then started calling places early in the morning to see if there was any way we could get the problem fixed and get back on the road. John’s automotive told us to come over as soon as we were ready and that they would squeeze us in to see what was wrong with the van. Al even gave us directions on how to get there because there was a bunch of road construction going on around them. It turned out that the people who had recently replaced our brakes didn’t properly tighten the bolts and we lost one of them somewhere along the way. The staff at John’s Automotive went out of their way to get the special order part from a local dealership that was across town; after seeing if they happened to have the part at the hardware stores close by in an effort to get us back on the road sooner. The technician also showed us exactly what happened, why we were hearing the awful grinding noise, and even double checked all of the other tires to make sure everything was properly tightened. Al went out of his way to give us suggestions on things to do with our kids (close restaurants, pet shop, park, etc.) and turned the tv in the waiting area to a kids channel while we got an update on our vehicle. I would 1,000% recommend this place! I can’t thank them enough for everything they did for us.