3

Regretfully I can't give more stars. First the good: They got the car in quite soon ( it was nearly undrivable ) and repaired it promptly and it appears they fully fixed the problem. ( Not cheap ! ) The not so good. A couple of parts were replaced I'm quite confident didn't need to be. Initially a refund was promised ( small amount ). However the charge to my credit card never changed. Upon questioning it was suddenly a credit to my "account" to be applied to an oil change or . . . or claims that a check could be issued. I finally decided to give them the benefit of the doubt and dropped the claim. ( I was met with a "wall of talk" and spin to explain my issue away. Over the `whole episode I heard some statements that were simply preposterous ! ). I'd cautiously use them again but if the need wasn't urgent I'd shop around some first -- and do more research re the problem.

Thank you for the review. I appreciate hearing your concerns. However we never have and never will replace parts that aren't needed. I called and explained everything we were going to do and you authorized the repair. I offered you a refund for the 2 spark plugs that you felt didn't need replaced. When you came back in I gave you the old spark plugs and explained why they were replaced. You then agreed to drop your claim. We will never cut corners to drop the price. Thank you for stopping back in so I could explain why we did what we did. If you have any further questions please do not hesitate to contact me. -Al

- John's Automotive Service
5

this guy is honest and gives you a good price.

5

Thanks Guys for squeezing me in. Both cars are winter ready now!

5

5

Al and his team are honest and do great work.

5

They do great work! Not alway the cheapest but always reliable and knowledgeable. My only complaint is...its hard to get your vehicle serviced without being 2 weeks out. That shows how much people respect their work.

5

5

Al and his team are the best. Great customer service, quick service, friendly staff and quality work. I would recommend them to anyone, and already have!

5

John's is the best place for auto work in Cedar Rapids. I would recommend them to anyone!

5

We were several hours into a road trip with our four young kids, with several more hours to go, when we started hearing an awful noise while braking and when we started moving again. We spent the night in Cedar Rapids and then started calling places early in the morning to see if there was any way we could get the problem fixed and get back on the road. John’s automotive told us to come over as soon as we were ready and that they would squeeze us in to see what was wrong with the van. Al even gave us directions on how to get there because there was a bunch of road construction going on around them. It turned out that the people who had recently replaced our brakes didn’t properly tighten the bolts and we lost one of them somewhere along the way. The staff at John’s Automotive went out of their way to get the special order part from a local dealership that was across town; after seeing if they happened to have the part at the hardware stores close by in an effort to get us back on the road sooner. The technician also showed us exactly what happened, why we were hearing the awful grinding noise, and even double checked all of the other tires to make sure everything was properly tightened. Al went out of his way to give us suggestions on things to do with our kids (close restaurants, pet shop, park, etc.) and turned the tv in the waiting area to a kids channel while we got an update on our vehicle. I would 1,000% recommend this place! I can’t thank them enough for everything they did for us.

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