5

I'd highly recommend John's. Always have had a postive experience.

5

Bob and Al are great! I got a little too ambitious one weekend and thought I could replace my front suspension myself...long story short ended up towing my truck to John's after being referred by a friend. I called them first thing Monday morning, explained my story and Bob told me they were booked all day but would try to fit me in. I got a cool text at 11 AM with a link to my truck's 35 point inspection that include pictures of my fluids compared to clean, air filter, and parts I knew needed to be repaired... My biggest fear was some mechanic telling me I needed multiple things fixed that I knew didn't so huge relief. I then gave them a call during lunch and spoke to Al, the price he quoted was a little higher than expected but after discussing with Al I decided to go through and have them fix my truck... I was sold by Al's knowledge, transparency and pride he takes on his shop's work. Al told me he would have my truck done before the end of the day Tuesday. I honestly thought I wouldn't get my truck back until Wednesday at the very earliest and probably would have if I went elsewhere. Tuesday, I called Al just before noon expecting him to tell it would be ready at... Al said my truck was all ready for me to pick up! WOW! I had a friend drop me off and ended up shooting the sh*t with Al for 20 minutes just talking about bad experiences with mechanics and cars. If you want great, quick and reliable work done go to John's, you won't regret it! They'll tell you upfront they aren't the cheapest shop in town but they use quality parts, stand by their work and take pride in their shop. I've been living in Cedar Rapids for three years now and was still trying to find a reliable mechanic... I think I've found them! Thank s again guys, I couldn't be happier!

5

5

Wonderful experience and will definitely be bringing my vehicle back. From the friendly and courteous staff, to keeping me informed and part of the decision making process for the vehicle, it was all around an excellent experience. I felt comfortable driving away knowing my car was well taken care of!

5

John’s is always fast and HONEST service. I won’t take my vehicles anywhere else.

5

Always excellent service. The staff is very knowledgeable and friendly.I know they will always be able to diagnose any problems I have. I am treated like family.

5

Was in town when an oil change was due, had them check my brakes as well. Turns out they needed replacing, and soon!!! They squeezed me in before I had to leave town. Wonderful team and establishment.

5

I had a complicated situation with a major engine problem mixed with ‘playing’ a lot with an extended warranty company. With John’s patience and hard work and research with both me and the warranty company, the end result was beautiful and flawless. They have definitely acquired a new long term customer!

2

Prices just aren't competitive. After 15 years and many used cars I realized other places do just a good a job at almost half the cost. John’s Automotive does solid work but on regular basic car maintenance their prices are out of touch with the market. They claim they don't cut corners and wont bait and switch you. That is what a normal business should do anyway it shouldn't be a justification for exorbitantly high prices. They claimed they only used the best parts. I believe that's probably true. I cant verify what other shops use but as a long as they guarantee their work what difference does it make? Other businesses in CR wouldn't be operating for 20+ years if they worked customers that way. Recently they lead me to believe a brake job on my car would be quite the ordeal. When they finished and said it turned out to be simple they still stuck me with a bill almost twice as high as every other place in town I called. Those parts they put in must be indestructible. As someone that has used their shop many times throughout the past 15 years I will most likely not be returning. Response to owner: Don't insult me by calling me cheap. I never said anything about wanting cheap service I'm talking about a reasonable price. I've spent a small fortune there over the years . I guess I trusted your service manager when he said it needed a lot of work in that area (the brakes). As in it would take an extra amount of labor and time to get the job done which to me justified a higher price tag. Instead you told me it was a simple job and nothing out of the ordinary when it was finished.

5

They always get me in as soon as they can and tell me what needs to be done and how much it will cost. It's why I keep coming back.

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